++ Strawberry Belts ++
Candy King On Ice | Strawberry Belts on Ice
The Free Delivery Options
Orders under £20 will be offered the free click and collect option. This is an option for local customers. Please note: If you do not intend to collect your order in store & it is under twenty pounds. You will need to select one of the three postage options in place. We cannot dispatch your order unless you do so.
The free delivery option on all orders placed for £20.00 or more is Royal Mail 2nd class (signed for) This has a lead time of 3 to 5 working days.
The free delivery option on orders placed for £50.00 or more is Royal Mail 1st class (signed for) This has a lead time of 1 to 3 working days.
Upgrade To Get Your Order Sooner
If you qualify for the free delivery but would like to receive your goods any sooner. Please choose from one of the options offered below when you reach the checkout.
Royal Mail 2nd Class (Signed For) 3 to 5 Working Days. Please note: The cost for this shipping option is £3.30
Royal Mail 1st Class (Signed For) 1 to 3 Working Days. Please note: The cost for this shipping option is £4.45
Royal Mail Special Delivery (Signed For) Guaranteed by 1pm The Next Working Day. Please note: The cost for this shipping option is £7.25
Shipping Of Your Orders
All orders placed before 2pm Monday to Friday will be sent out that day. Orders placed after 2pm on these days will be sent out for delivery the next working day.
All orders place after 2pm on Friday as well as orders placed on Saturday or Sundays will be sent out for delivery on the coming Monday.
Thank you for shopping at The Vapoury.
Returns policy for defective or damaged goods:
If you receive damaged or defective goods: You must inform The Vapoury via email or by phone within 48 hours of the delivery. Claims made after this time period will not be valid and therefore not accepted.
You must then return the goods to us with the original order number & packaging via recorded delivery and fully insured for the full value of the goods. You have a duty to take reasonable care of any goods whilst they are in your possession.
On receipt, we will test and inspect the product, if the item is defective we will offer you a repair or replacement in the first instance. In the event that the product is no longer available we will offer an alternative product or issue you with a full refund including your postage fees.
If the goods are deemed not to be defective: You will be responsible for the cost of returning the product to us. We will issue you with a refund, however there will be a restocking & assessment fee of 20 percent of the value of said goods.
If we find that the damage has been caused by misuse: You will be liable for any costs incurred to yourself by returning the goods to us. Because you were responsible for the damage of these goods The Vapoury will not issue you with a refund of said goods.
The Postal address for returns is: The Vapoury, 2 Chaple Street, Burnham on Sea, TA8 1AU
Returns policy for unwanted goods:
The goods must be returned to The Vapoury at your own expense: This must be done within one week from your delivery date. You must also include your name, order number and the reason for your return. The item must also be returned to us both sealed and in its original packaging.
We will then be happy to refund your order including postage if you paid for it. The refund will be excluding our delivery costs if we incurred them. Regardless of the postage fees there will be a restocking fee charged at 10% of the value of returned goods. The Vapoury will only issue a refund once we have received and inspected the goods for damage or misuse.
As electronic cigarettes are an oral product: Once used they cannot be returned for hygiene reasons unless they are found to be defective. Please make sure that you read the labeling before you open any bottle of e-liquid as to check that it is exactly what you ordered. If you have opened a bottle of e-liquid and find that is not what you ordered, or not to your taste, we cannot be held responsible in any way.
We advise that you to send any return goods via recorded delivery: This is because The Vapoury will not accept any responsibility goods for lost goods in transit. These goods being shipped by yourself.
Atomisers: These are a working part of your electronic cigarette and have a limited lifespan. We accept DOA (dead on arrival) atomiser returns only. If this is the case you must inform us within 48 hours of your delivery. Once we have received your returned atomiser, according to the Returns policy for defective or damaged goods set out above we will inspect it. If after careful inspection we deem the atomiser to be defective we will replace the atomiser and refund any reasonable postage costs that you may have incurred returning the atomiser to us.
Our Customer Charter:
The Vapoury : Wishes to be an organisation that always puts the needs of the customer first. Our staff are committed to providing a responsive and professional service. So we promise to act in a professional manner and be polite at all times.
We will endeavour to deal with your enquirers promptly and explain the reason for any delay of shortcomings with your orders. We will listen to your views & be both open and honest when explaining our decisions
We will apologise whenever we make a mistake and always try to put things right as soon as possible. This is because we accept your right to complain if you are not happy with the service or an order. Therefore we guarantee a full investigation and considered response to any matter that you are unhappy with.
The Vapoury will always treat you and your data with respect, we do not ever knowingly share this data with any interested third party. This stopping you receiving spam emails from unwanted companies.
We would like you to:
Give us the information we need to help you in any enquirers.' Treat all of our employees appropriately and with respect.
Help us to improve our business by giving us your views and suggestions on how we could better your shopping experience
If we don’t do as we say in this charter. please tell us. This will enable us to address the issue and take appropriate actions.
Thank for shopping at The Vapoury
Candy King on Ice 100ml Shortfill
Receive Free Delivery
Strawberry Belts on Ice
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